Shipping policy
RadPadz Shipping Policy
Order Processing
We process and pack orders within 24-hours - always the same business day if placed before 4:00pm EST. You’ll get an email with your tracking number as soon as your order leaves our facility.
Free Standard Shipping
Orders ship FREE within the contiguous United States. Typical transit time is 3-5 days.
Delivery & Receiving
When your RadPadz gear arrives:
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Inspect the box for visible damage before opening.
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If damage is present, note it and take photos before opening.
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Contact us within 7 days so we can help with a resolution.
International Shipping
For now, we only ship within the United States. If you’re outside the U.S., email us - we’re working on expanding our reach!
Lost or Damaged Packages
We are not responsible for lost or stolen packages once a carrier marks them as delivered. If your order arrives damaged, contact us within 7 days with photos and your order number. We’ll work with you to make it right.
Questions?
We’re here to help. Email us at support@radpadzusa.com or call 231-620-0974 with any shipping questions.